Department

Operations

Run the engine

ProcessesVendorsQualitySupply ChainFacilitiesIT & Systems

DiagDemo Mode: OnBusiness: Empire AcademyID: empire-academyDemo records: 0Operations

System uptime

99.92%

-0.03% · 30d

Vendor spend

$78.3K/mo

+$2.1K

Open process gaps

2 critical

Cycle time

4.2d

-0.6d · order → fulfill

Next Best Action

What to do next, in order.

Wire Shopify → Airtable reorder automation

High

Inventory bottleneck (SKU-204) directly tied to manual reorder.

Impact: Eliminate stockouts · J. Patel · May 28

Renew/renegotiate Datadog before Aug

Medium

$8.2K/mo spend; usage tier review overdue.

Impact: Save ~$2K/mo · M. Chen · Jul 15

Resume NPS digest automation

Medium

Paused with stale data; CSAT visibility blocked.

Impact: Restore signal · S. Okafor · May 20

Recommendations are decision-support suggestions based on available data. They do not guarantee results.

Weekly priorities

What's getting done this week

Critical

Hire fractional GC

Founder

High

Ship Onboarding v3 Phase 2

S. Okafor

High

Renew Salesforce — negotiate seats

R. Kim

Medium

Document incident response v3

M. Chen

Medium

Audit Zapier zaps for failures

J. Patel

Low

Cleanup Notion archive

Ops

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Leverage

Automation status

Automation	Business	Tool	Trigger	Output	Status	Owner	Risk/Issue
Lead → CRM enrich	Empire Academy	Zapier + Clearbit	Form submit	Salesforce lead	Active	M. Chen	—
Invoice → Stripe	Apex Consulting Studio	QBO + Stripe	Deal won	Auto invoice	Active	L. Brooks	—
NPS digest	Skyline Events Co.	Make + Slack	Daily 9am	Slack post	Paused	S. Okafor	Stale data
Onboarding kickoff	Empire Academy	n8n	Deal closed	Asana project	Needs Review	S. Okafor	Duplicates

Friction

Operational bottlenecks

Bottleneck	Business	Area	Severity	Root cause	Action	Status
Legal review queue	Apex Consulting Studio	Sales	High Risk	Single GC, no template library	Hire fractional + build template lib	In Progress
Onboarding handoff CSM↔Eng	Skyline Events Co.	Fulfillment	Medium Risk	Unclear ownership	RACI workshop	Planned
Inventory reorder lag	Empire Academy	Ops	High Risk	No reorder automation	Wire Shopify → Airtable	Idea

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Customize

Continuous improvement

Process improvement log

Cut payroll close from 7d → 4d
L. Brooks
May 10
Standardized incident postmortems
M. Chen
Apr 28
Vendor approval flow shipped
J. Patel
Apr 12